We understand that it is annoying to receive a damaged package and we apologize for the inconvenience this has caused. We will endeavor to make things right. If you have received a damaged package, we ask that you take photos of the package before opening it. This will allow us to prove to our delivery partner that the damage was caused by them. If the products in the package are also damaged, please do not hesitate to contact us. We will be happy to arrange an exchange or refund for you. The satisfaction of our customers is very important to us and we want to make sure that you are happy with your purchase. Thank you for your understanding.