If you're having trouble using your coupon code, there could be several reasons why it's not working. Here are a few things to check:

Has the code already been used? Gift card codes are usually one-time use only, so if it has already been redeemed, it will no longer work.

Is the code assigned to another user? Gift card codes are tied to specific accounts, so make sure you're using the right code.

Is there a minimum order value required? Some coupon codes require a minimum order value and your order total may not reach this value.

Is the coupon valid for this brand or promotion? Some coupon codes may be limited to certain brands or campaigns, so make sure the code is valid for the items you want to purchase.

Cannot be combined with other discounts or vouchers. Sometimes gift card codes cannot be combined with other discounts, vouchers or promotions.

If you have checked all of the above and are still having issues, please contact our customer service for assistance. They will be happy to help you troubleshoot and find a solution.