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Can I get a cashout for the remaining balance on my gift card?

The remaining value of a gift card cannot be redeemed for cash. If the value of your gift card is...

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My voucher code doesn't work, what could be the reason?

If you're having trouble using your coupon code, there could be several reasons why it's not working. Here are a...

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What if the order amount exceeds the value of the gift card?

However, if the value of the gift card is not enough to cover the total cost of your order, that's...

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What happens if I return the goods I ordered?

If you used a gift card for your order and wish to return the items, we will add the refunded...

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What happens if I lost my gift card or entered an incorrect email address in my customer account?

While we at Dotty & Dan strive to provide you with the best possible service, we cannot accept responsibility for...

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How do I redeem my voucher / gift card?

If you have a gift voucher code, you can simply redeem it during the payment process. This way, the corresponding...

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Can I subsequently apply my voucher to an existing order?

At Dotty&Dan we value our customers and try to make the shopping experience as easy and convenient as possible. However,...

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Can I also cash out a voucher?

The gift cards cannot be redeemed for cash. In addition, the value of a gift card can only be used...

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Can my gift card be subsequently applied to an existing order?

Your gift cards cannot be applied to an existing order. Gift cards can only be used during the order process...

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