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How can I be sure that I have placed my order correctly?
At Dotty & Dan, it's important to us that your shopping experience is as easy and convenient as possible, which...
Read MoreHow can I track my order?
Of course, you want to know where your package is on its way to you. That's why we make sure...
Read MoreWhich countries do you ship to?
We're sorry that we are unable to offer delivery to Austria at this time as guidelines have changed. However, we...
Read MoreCan I have my order delivered to a parcel shop?
We offer our customers the option of having their orders delivered to a parcel shop of their choice. This allows...
Read MoreCan I change my delivery address after ordering?
Things and plans sometimes change unexpectedly. If you haven't received a shipping confirmation email for your order yet, we will...
Read MoreCan my delivery address differ from my billing address?
Sometimes you want your order to be delivered to a different address than the one where you receive your invoices....
Read MoreWhich shipping service providers will send my package?
At Dotty & Dan, we work with DHL and Deutsche Post to ensure that your packages arrive on time and...
Read MoreWhat is a partial delivery?
To ensure you receive your order in a timely manner, your order may be split into multiple deliveries. This can...
Read MoreWhat can I do if I received a damaged item?
We are very sorry to hear that you received a damaged product. Please contact us by phone, email or WhatsApp...
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