What is a partial delivery?
To ensure you receive your order in a timely manner, your order may be split into multiple deliveries. This can...
Read MoreWhat can I do if I received a damaged item?
We are very sorry to hear that you received a damaged product. Please contact us by phone, email or WhatsApp...
Read MoreCan I get a cashout for the remaining balance on my gift card?
The remaining value of a gift card cannot be redeemed for cash. If the value of your gift card is...
Read MoreMy voucher code doesn't work, what could be the reason?
If you're having trouble using your coupon code, there could be several reasons why it's not working. Here are a...
Read MoreWhat if the order amount exceeds the value of the gift card?
However, if the value of the gift card is not enough to cover the total cost of your order, that's...
Read MoreWhat happens if I return the goods I ordered?
If you used a gift card for your order and wish to return the items, we will add the refunded...
Read MoreWhat happens if I lost my gift card or entered an incorrect email address in my customer account?
While we at Dotty & Dan strive to provide you with the best possible service, we cannot accept responsibility for...
Read MoreHow do I redeem my voucher / gift card?
If you have a gift voucher code, you can simply redeem it during the payment process. This way, the corresponding...
Read MoreCan I subsequently apply my voucher to an existing order?
At Dotty&Dan we value our customers and try to make the shopping experience as easy and convenient as possible. However,...
Read More