How do I send a return?
At Dotty&Dan we want to make the return process as easy as possible for our customers. If you want to...
Read MoreHow long is the delivery time?
It is important to us that our customers receive their orders as quickly and efficiently as possible. For our German...
Read MoreWhere can I purchase a gift card?
You can purchase gift cards digitally here in the online shop or as a physical card in the store.
Read MoreWhat is SEPA; IBAN and BIC?
SEPA, IBAN and BIC are financial terms related to international and domestic money transfers within the European Union (EU) and...
Read MoreCan I find out more about my data?
Use our contact form to exercise your right to data portability (Art. 20 GDPR). You can send us a request...
Read MoreHow can I register?
To create a customer account, you can check the box “Save my information and pay faster next time” during the...
Read MoreHow can I delete my customer account?
You have the option of having your customer account with Dotty&Dan deleted at any time. To do so, send us...
Read MoreDoes a customer account with Dotty&Dan cost money?
Creating a customer account with Dotty&Dan is completely free.
Read MoreI forgot my password. How can I change it?
Unfortunately, there is currently no way to reset your customer account password.
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