Within what period of time can I return an item?
You can return your items to us within 14 days of the delivery date.
Read MoreDo I have to pay for return shipping?
We want to make sure our customers are completely satisfied with their purchase. However, if for any reason you need...
Read MoreHow can I complain about items?
At Dotty&Dan, customer satisfaction is our top priority. If for any reason you are not satisfied with your order, you...
Read MoreHow can I be sure that I have placed my order correctly?
At Dotty & Dan, it's important to us that your shopping experience is as easy and convenient as possible, which...
Read MoreHow can I track my order?
Of course, you want to know where your package is on its way to you. That's why we make sure...
Read MoreCan I have my order delivered to a parcel shop?
We offer our customers the option of having their orders delivered to a parcel shop of their choice. This allows...
Read MoreCan I change my delivery address after ordering?
Things and plans sometimes change unexpectedly. If you haven't received a shipping confirmation email for your order yet, we will...
Read MoreCan my delivery address differ from my billing address?
Sometimes you want your order to be delivered to a different address than the one where you receive your invoices....
Read MoreWhich shipping service providers will send my package?
At Dotty & Dan, we work with DHL and Deutsche Post to ensure that your packages arrive on time and...
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