Have you received an item that you don't like or that is damaged? No problem, to make a return, simply mark the items you want to return on the delivery note that was included in your package. Pack the items you want to return and send the package to:

Dotty&Dan
At the market 7
16356 Werneuchen

To make processing your return a little easier, you can also send us an email in advance to shop@dottyanddan.de with the subject "Return" and your order number. We do not cover the shipping costs for the return and you must pay for them yourself.

You have the option to return your order to us within 14 days of receiving it. You can choose a shipping service provider of your choice and send the ordered goods back with labels and without any signs of wear or stains in the original packaging. We do not cover the delivery costs.

Please note that it may take up to 14 days to process your return after we receive it. We will send you a confirmation once your return has been processed.

For your return, you can simply create a parcel label from DHL Online, for example, and print it out. Please address your return to:

Dotty&Dan
At the market 7
16356 Werneuchen

Please note that it may take up to 14 days to process your return after we receive it. Once we have finished processing your return, we will refund your money.

Maybe someone else is waiting for exactly this item, so please return it within 14 days of delivery.

Yes, we do not cover shipping costs for returns.

Of course, for an exchange, please contact us by phone, WhatsApp, Facebook Messenger or email to shop@dottyanddan.de

Yes, just put the delivery notes for your orders together in one package. This way we can process your complaints together.