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How do I redeem my voucher / gift card?
If you have a gift voucher code, you can simply redeem it during the payment process. This way, the corresponding...
Read MoreCan I subsequently apply my voucher to an existing order?
At Dotty&Dan we value our customers and try to make the shopping experience as easy and convenient as possible. However,...
Read MoreCan I also cash out a voucher?
The gift cards cannot be redeemed for cash. In addition, the value of a gift card can only be used...
Read MoreCan my gift card be subsequently applied to an existing order?
Your gift cards cannot be applied to an existing order. Gift cards can only be used during the order process...
Read MoreWhy was the credit card payment declined?
We're sorry that your credit card was declined for your order. There could be a few reasons for this. One...
Read MoreWhich payment methods are accepted?
You can choose between Visa and MasterCard PayPal Invoice with Klarna Instant bank transfer Bank transfer
Read MoreWhere can I find the security code on my credit card?
You can find the three-digit security code on the back of your credit card.
Read MoreHow can I pay for an order with Apple Pay?
Unfortunately, we do not currently offer payment via Apple Pay. We will be happy to inform you about our available...
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