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Which shipping service providers will send my package?
At Dotty & Dan, we work with DHL and Deutsche Post to ensure that your packages arrive on time and...
Read MoreWhat is a partial delivery?
To ensure you receive your order in a timely manner, your order may be split into multiple deliveries. This can...
Read MoreWhat can I do if I received a damaged item?
We are very sorry to hear that you received a damaged product. Please contact us by phone, email or WhatsApp...
Read MoreWhat are the shipping costs?
We know that shipping costs are an important issue when placing an order. That's why we strive to make our...
Read MoreCan I get a cashout for the remaining balance on my gift card?
The remaining value of a gift card cannot be redeemed for cash. If the value of your gift card is...
Read MoreMy voucher code doesn't work, what could be the reason?
If you're having trouble using your coupon code, there could be several reasons why it's not working. Here are a...
Read MoreWhat if the order amount exceeds the value of the gift card?
However, if the value of the gift card is not enough to cover the total cost of your order, that's...
Read MoreWhat happens if I return the goods I ordered?
If you used a gift card for your order and wish to return the items, we will add the refunded...
Read MoreWhat happens if I lost my gift card or entered an incorrect email address in my customer account?
While we at Dotty & Dan strive to provide you with the best possible service, we cannot accept responsibility for...
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